![]() The real disappointment comes from only being able see the total displayed for just one default numerical column that they call "Amount" in their grid. So if you have an older computer or you have a disk that came with your computer to restore the older operating system, theen you can use your neat scanners. I have expressed this to the neat company but nothing has changed. I have read A lot of bad reviews and I can see why. They are a for profit company but they could have and could still make money if they updated their software as computers get updates from manufacturers and make money that way. Customers feeling like they are being forced to go to cloud is not right. I was all in when this company started since they started in Philadelphia, where I live and I feel that if they were going to get out of the scanner business then they should have said to their customers, here are scanners that you can still use with our software and then they would have happy customers. I liked the fact that I paid for a scanner once and if I had to pay for updates/upgrades to the scanner's software for a low fee since, updates are not done every year, I wouldn't mind but I dont think it's fair to now charge me for cloud service if I dont want it or need it if, my scanner works fine and if you dont sign up for cloud service and you dont have an older computer, then you're stuck. I dont feel comfortable having all of my personal info online. Interesting I heard roosters crowing in the background loudly while trying to talk/understand the customer salesperson. Once a great company, but beware of the new scam. ![]() Went onlinE to cancel and the website does not respond. Called to get help and was told “NO” help for getting the trial download working without buying a full subscription. Signed up for a free trial (credit card required) and the software downloaded did not work. The alternative is a pay service if you want to use the products. Original Review: Neat dropped support for their products. A once Great company seems to have lost it customer focus. ![]() It just keeps trying to load!! Tried my smartphone using the same website and it says "we detected you are using a mobile device, please go to the website from your computer." Something is not right, and possibly it is something I am doing, but with no help, what can you do? The initial response from Neat company about the problem was "we are sorry for the inconveinence, please go to our website," which doesn't work. I attemped to go to their designated website to cancel my free trial and it doesn't seem to work either. Something appears to be fraudulent, wondering now if the real goal was to get my credit card information? Perhaps they know the trial software doesn't work and are forcing people to buy the full subscription via your credit card to get it to work? How in the world can you evaluate something that doesn't work. I did exactly as the instructions said to install the software, and it doesn't work. ![]() I don't understand how a company offers a free 15 day trial period (credit card required) to evaluate their product, but won't help the customer get it working on their computer to evaluate it? You call the customer support number and you get an agent whom says they don't support the trial version, you must pay for the yearly subscription to get help. You download the software and it doesn't work. The 15 day Free trial which requires a credit card goes like this. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |